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Hosted Solutions
CustomerSat provides a highly secure, reliable, and scalable
web-based survey hosting environment. CustomerSat Enterprise™
is hosted in state-of-the-art Internet data centers with multiple,
high-speed fiber trunks, fully redundant power, and secured
physical access.
Advanced technology and constant monitoring ensure that all
elements of Enterprise are available 24 hours a day, 7 days a week,
365 days per year. CustomerSat’s highly secure, scalable
technology infrastructure, well positioned to handle any enterprise’s
requirements, includes the following:
| Feature |
Description |
Redundancy |
- Networks of dedicated web, database, mail,
administration, monitoring, and backup servers
provide scalability, redundancy and security
- Multiple servers host surveys and receive
responses, handle database management and survey
administration, generate personalized invitations,
and email the invitations.
|
Load Balancing |
- Load balancing systems direct and balance
traffic across web servers to ensure that no
single server is overloaded
- Load balancing systems immediately sense non-performing
servers, take them off-line, route their traffic
to other servers, and alert CustomerSat IT staff
by e-mail and pager.
|
Firewalls |
- Multiple levels of firewalls control and limit
server access
|
Continuous
Monitoring |
- Automated monitoring is performed 24 x 7 to
automatically correct problems and alert IT
staff when resolution requires intervention
- Monitoring systems immediately detect a server
non-response, log the event, take server off
line and replace it with standby server, and
alert CustomerSat IT staff by e-mail and pager.
|
Intrusion
Detection |
- Intrusion detection systems automatically
protect against denial of service attacks and
other suspicious activities
- Suspicious traffic is automatically blocked
from any sources that show unusual behavior
patterns or exceed acceptable thresholds
- All suspicious events are logged and CustomerSat
IT staff notified.
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