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- Relationship - CustomerSat
provides relationship survey capabilities that address overall
relationships between your enterprise and key stakeholder
groups: customers, workforce, partners, suppliers, shareholders,
prospects, and market. These solutions typically cover all
aspects of the relationship and all touchpoints, including
products, services, account management, brand, ease of doing
business, and competitive positioning.
- Transactional - CustomerSat
provides detailed feedback on specific business processes
or touchpoints, such as contact centers, web sites, field
service, IT, billing and employee portals. These solutions
gather feedback continuously from stakeholders immediately
after events such as technical support cases, purchase transactions,
help desk trouble tickets, or web site visits have been
closed or completed.
- Topical Surveys - CustomerSat
provides answers to key management questions at a particular
point in time or provide a snapshot of the status and composition
of a market, customer base, or workforce. Applications include
marketing research, market profiling, post-merger workforce
feedback, and other non-recurring measures and research.
 
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