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CustomerSat™10 |
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The First, the Best and the OnlyCustomerSat10, with the first user-defined dashboard builder, the best action management features and the only roles-based user management in the industry, delivers robust features and functionality that directly respond to enterprise user requirements.
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| • | Transform silos of feedback surveys into coordinated, enterprise-wide insights. |
| • | Create and deploy professional surveys to gather insights across the entire stakeholder experience. |
| • | Analyze results with ease using sophisticated metrics and reports, or design custom metrics to meet your needs. |
| • | Push reports to your business users via email with customizable views. |
| • | Maximize response rates and minimize costs with our multi-channel survey delivery capability. |
| • | Guarantee sample size with "touch rules" that avoid over-surveying. |
CustomerSat10 makes it easy to create complex reports in four clicks or less.
Advanced Analytics Features |
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Chart Designer |
Loyalty Indices |
Comment Analytics |
Rating Score Summary |
Comparative Statistics |
Significance Testing |
Configurable Rating Scores |
Stragglers Report |
Cross-Tabs |
User-Configured Statistic Sets |
Frequency Distributions |
View and Export Feedback |
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Action Management
CustomerSat Action Management™ gives you an "early warning system" to reduce defections and save millions in at-risk revenue. It also helps you maximize the value of promoters, allowing you to close more business.
Action Management includes:
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Dashboards & Widgets
CustomerSat10’s user-defined dashboard builder provides instant visibility into your feedback and operational data. Simply drag and drop widgets onto your homepage so you can display and interact with information from CustomerSat10, including reports and charts, to design dashboards which meet your specific needs. With the drill-down power of Web 2.0, you can easily include data from Web sites, portals and other URL-based programs, gaining a holistic view of your business.
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Widgets Available with User-defined Dashboard Builder
Custom Content |
Invitation-Response Chart |
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Comment Analysis Tags |
NPS Chart |
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Customer Sample Breakdown |
Key Driver Chart |
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Response Breakdown |
Key Trendline Chart |
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Customer Sample Funnel |
Survey Listing |
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Areas of Improvement Pareto Chart |
Bounce Management |
A Platform You Can Trust
With CustomerSat10, you are in control.
| • | Roles-based user management enables you to define unlimited numbers of users, permissions and roles that map directly to specific business needs. Quickly set up and maintain thousands of users and permissions, and extend increased functionality to more users so they can leverage the power of EFM insights. |
| • | Available 24x7x365, CustomerSat10 provides the scalability and performance needed to send tens of millions of invitations daily, using state-of-the-art authentication technology to maximize deliverability. |
| • | SOAP and REST-based Connect Web Services allow you to seamlessly and safely transfer information to CustomerSat10 on a real-time basis, reducing time between event and survey. |
| • | A highly-streamlined user interface enables you to get to any part of CustomerSat10 in just two clicks. Enhanced navigation significantly reduces time and effort to learn the system and makes it easier to manage any number of surveys, users, reports and business views. |
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Our robust Software-as-a-Service (SaaS) platform means you never have to worry about system maintenance, scalability, or security. Just log in and go—anytime, anywhere. |
Schedule your free CustomerSat10 product demo.
