E-commerce Purchase
and Delivery Survey Solutions

Two “moments of truth” in e-commerce take place when:

• Your customers place, or attempts to place, orders online
• Products and services are delivered and experienced for the first time.

Either or both of these service experiences can “make or break” customers’ loyalty.

CustomerSat E-commerce Purchase and Delivery survey solutions are specifically designed to track satisfaction with both events:

• A WEBConnect™ survey gathers feedback on the online transaction as soon as it is completed or abandoned; and
• A personalized email invitation to a web survey is sent to the customer a specified number of days after the transaction is completed to gather feedback on product, service, delivery, packaging quality, and more.

By combining the feedback from both surveys, CustomerSat E-commerce Purchase and Delivery solutions yield deep insights as to why or why not:

• Transactions were completed
• Payment options met or exceeded expectations
• Products and services met or exceeded expectations
• Delivery and packaging met or exceeded expectations.

CustomerSat Professional Services can help you determine how and where on your site to deploy these CustomerSat solutions for best results.

See also Website & E-commerce Solutions Overview