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- Why online traffic has recently increased
or decreased
- What are the key obstacles to customers making online
purchases
- How easily visitors can find the specific pages or sections
they are seeking
- How your site measures up to those of your competitors
- How revisions to your site increase or decrease its overall
effectiveness
- How your site impacts customer and market perceptions
of your brand
- Detailed suggestions in visitors’ own words for
improving all aspects of the site.
- WEBConnect™
technology to engage visitors at specified moments when
visiting your site
- Personalized email invitations deployed a specified number
of minutes, hours, or days after a site visit.
Most commonly, Website Effectiveness surveys use WEBConnect
and appear as visitors exit either a particular section of
your site or your entire site, that is, after they have completed
e-commerce, service and support, or overall browsing activity.
Survey results thus reflect their immediate, complete experiences
with your site.
CustomerSat Professional Services can help you determine
how and where on your site to install WEBConnect solutions
for best results.
See also
Website & E-commerce Solutions Overview
 
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