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- Understand and measure the attitudes,
dynamics, and morale of your organization
- Focus efforts and investments where
they will have the greatest payoffs
- Build workforce commitment and advocacy
- Preserve and grow human capital.
CustomerSat survey
solutions help ensure that corporate investments in such areas
as skills development, headcount, benefits, and infrastructure
are made in the areas with the highest payoffs. CustomerSat
solutions are tailored to your organization. They measure,
report on, and help you manage all aspects of your workforce’s
relationship with your organization, including:
- Job responsibilities
- Communications
- Teamwork
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- Training
- Compensation
- Environment
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Create a More Positive
Workplace Culture
Going beyond employee
satisfaction with official HR policies, CustomerSat solutions
let you understand and measure unofficial practices and norms,
such as language, dress, and working hours, and attitudes
towards them. As a result, CustomerSat solutions enable
you to enhance the overall culture of your workplace.
A wide range of
options for respondent confidentiality and anonymity are available
to meet your organization’s exact requirements.
Real-time analytics and alerts allow immediate responses to
workforce concerns, suggestions, and opportunities.
Through action management, CustomerSat solutions drive and
coordinate both strategic and operational responses to feedback,
enabling your organization to deliver the prompt attention
to and resolution of issues that build workforce commitment,
profitability, and long-term competitive advantage.
Multiple deployment
options are available. Most commonly, CustomerSat solutions
are deployed at schedule intervals, usually quarterly or semi-annually.
Alternatively, representative samples of your workforce may
be surveyed monthly or weekly, to provide a continuous stream
of actionable feedback and to allow trends and concerns to
be spotted and addressed immediately.
Benefits
- Enhance workforce productivity, retention,
and satisfaction
- Reduce turnover, recruiting, and training
costs
- Anticipate and respond to workforce
issues before they escalate
- Enable more effective and cost-effective
rewards and recognition
- Enhance customer satisfaction
and loyalty.
CustomerSat Workforce
Commitment solutions:
- Gather actionable feedback on:
- All aspects of your workforces’
relationship with your organization
- Attitudes, perceptions, and intentions
of all segments of your workforce, including full-time
and part-time employees, contractors, and consultants;
exempt and non-exempt employees; and members of your workforce
worldwide in their native languages;
- Securely disseminate analytics and
verbatim intelligence to HR staff, executives, and other
authorized users throughout your organization who can
act on that feedback, through real-time, interactive dashboards;
and
- Manage responsive action to ensure
that workforce concerns and opportunities are addressed
promptly and effectively.
CustomerSat solutions
start with consultations between your organization and CustomerSat
Professional Services, experts in workforce feedback process
design, analysis, and implementation.
- Contain the right performance metrics
for your organization
- Conform to:
- Rigorous CustomerSat design principles
- Employee confidentiality principles
- Laws and regulations of local jurisdictions
worldwide
- Conserve and optimize your workforce’s
time in providing feedback
- Integrate seamlessly with your HR
and other IT systems
- Deliver secure results that are
immediately actionable to the right individuals.
Linking Workforce
Commitment to Customer Loyalty
CustomerSat solutions,
coupled with CustomerSat Professional Services, can link the
commitment of your workforce to the loyalty of your customers.
Such linkages show you what workforce-related investments
will have the greatest impact on customer satisfaction and
loyalty.
CustomerSat modeling
of your organization may show, for example, that employee
satisfaction is a strong predictor of employee retention,
but that it is the combination of employee retention and workplace
climate (the adequacy of resources, equipment, and skills
training that enable employees to deliver customer service
effectively) that is the strongest workforce-related predictor
of customer satisfaction and loyalty for your organization.
 
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