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Your organization’s online
portal for your workforce is vital to employee satisfaction
and productivity. Use of online portals for benefits,
payroll, IT, help desk, and other corporate information is
growing rapidly. CustomerSat for Workforce Intranet Portal
survey solutions empower the right people in your organization
to act immediately to address concerns with portal content,
navigability, user interface, uptime, and other critical performance
attributes.
CustomerSat Intranet Portal solutions allow feedback to be
gathered at the moment that employees leave the portal, view
designated pages, or complete service transactions.
Alternatively, feedback can be gathered by email invitation
to an online survey a specified time after a portal visit.
Real-time analytics, alerts, and action management coordinate
immediate action across portal/web operations, content development,
and related functions. CustomerSat Intranet Portal solutions
increase workforce satisfaction, let you reduce costs of phone-based
service and support, and raise workforce productivity.
- Streamline portal and web operations;
reduce expenses
- Accelerate shift from costly, labor-based
workforce services to cost-effective portal self-service
- Recognize and address portal problems
and opportunities immediately
- Make investments in the portal areas
where they will have the greatest payoffs
- Increase workforce productivity, commitment,
and satisfaction.
Maximize Your Portal’s Value
Measuring and managing your workforce’s portal experience
is critical, whether your portal manages employee benefits,
provides employee information on corporate policies, or delivers
help desk support online.
- Upon visiting designated pages of
portal
- Upon exiting your portal from any
page
- By email invitation to an online survey
a specified time interval after a portal visit.
CustomerSat Workforce Intranet Portal solutions let you track
which sections of your portal an employee has visited, and
drive surveys that reflect those sections.
As employees access specific portal pages, sections, or exit
your portal, an invitation appears asking them to take a short
survey, which they can accept or decline at a click of the
mouse. You control sampling rules to ensure that invitations
are minimally intrusive to your employees. Cookies ensure
that employees are not invited more frequently than the time
interval you specify.
PopUp-on-Exit® surveys appear as employees exit your
portal – after they have completed their browsing, e-commerce,
or other business. Survey results thus reflect their complete
portal experiences. Using highly efficient, patent-pending
technology, PopUp-on-Exit® requires simple code installation
to just one page of your site – not all of your pages
– minimizing portal maintenance and impact on your IT
staff.
CustomerSat Professional Services can help you determine
how and where on your site to deploy Intranet Portal solutions
for best results.
CustomerSat Feedback Drives Action
When employees’ ratings of aspects of your portal fall
outside of acceptable ranges, CustomerSat solutions automatically
deliver email alerts to the right employees for immediate
action or acknowledgement. If desired, CustomerSat action
management can generate cases from alerts and ensure that
issues are addressed to employees’ satisfaction within
a designated deadline.
With CustomerSat Intranet Portal feedback, your entire organization
can share analytics and intelligence that provide invaluable
insight into your employees’ attitudes and intentions.
All feedback can be integrated into your web/portal management
or other IT systems.
Intranet Portal Targeted Feedback
Need to know how employees perceive specific areas of your
portal? Or test a new page design? Or gauge employees’
opinions of online transaction processes? By deploying
CustomerSat Intranet Portal solutions on key pages or sections
of your site—for instance, on a special announcement
page, download page, or newly designed Web page—you
can gather feedback specific to these areas.
- The effectiveness of a specific announcement
- How new graphics on your portal impact
employee perceptions of website performance
- Whether the information describing
new benefits is clear or sufficiently detailed
- How easily employees can find specific
pages or sections
- How one section of the portal measures
up to others
- Specific suggestions in employees’
own words for improving all aspects of the portal.
 
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