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- Tools
- Equipment
- Technology
- Skills development
…and other resources and processes (workplace climate
attributes) available to your workforce to fulfill their job
responsibilities and enable them to deliver your enterprise’s
value proposition to your customers.
Research by CustomerSat and the Vanderbilt University Center
for Services Marketing indicates that workplace climate attributes
are among the strongest workplace-related drivers of customer
satisfaction. Workplace climate attributes are distinguished
from workplace attributes that affect employees personally,
such as compensation, communications, and job responsibilities,
which more directly affect workforce satisfaction and retention.
- Enhance service quality; reduce costs;
streamline operations
- Make investments in the areas where
they will have the greatest payoffs
- Enhance customer satisfaction and
loyalty.
CustomerSat Workplace
Resources solutions start with consultations between your
organization and CustomerSat Professional Services, experts
in feedback process design, analysis, and implementation.
- Contain the right performance metrics
for your organization
- Conform to:
- Rigorous CustomerSat design principles
- Employee confidentiality principles
- Laws and regulations of local jurisdictions worldwide
- Conserve and optimize your workforce’s time
in providing feedback
- Integrate seamlessly with your HR and other IT systems
- Deliver secure results that are immediately actionable
to the right individuals.
 
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