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- Employees
- Departments
- Divisions
- Enterprise
…provided by departments within your enterprise.
- Financial services, including credit,
invoicing, and collections
- Travel services, including hotel,
airline, and rental car reservations
- Document management services, including
storage, retrieval, copying, printing, and archiving
- Health insurance, 401K, and other
benefits management
- Facilities, including climate control,
noise abatement, food services, and parking.
- Enhance service quality; reduce costs;
streamline operations
- Pinpoint problems and opportunities
by product, site, and employee customer type
- Make investments in headcount, training,
and equipment where they will have the greatest payoffs
- More effectively coach, recognize,
and reward your staff.
- Gather actionable feedback on specific
performance metrics and overall business outcomes that are
critical to your organization’s success
- Gather detailed suggestions for improvement
in your internal customers’ own words
- Securely disseminate analytics and
verbatim intelligence to the right people throughout your
organization who can act on them
- Manage responsive action to ensure
that internal-customer concerns and opportunities are addressed
promptly and effectively.
CustomerSat solutions for Workforce Business Services start
with consultations between your organization and CustomerSat
Professional Services, experts in feedback process design,
analysis, and implementation.
- Contain the right performance metrics
for your organization
- Conform to:
- Rigorous CustomerSat design principles
- Employee confidentiality principles
- Laws and regulations of local jurisdictions worldwide
- Conserve and optimize your workforce’s
time in providing feedback
- Integrate seamlessly with your HR
and other IT systems
- Deliver secure results that are immediately
actionable to the right individuals.
 
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