|
|
 |
To best address clients’ wide range of requirements,
CustomerSat delivers Managed Service, Self-Service, and Managed
Service Plus.
Managed Service
When your feedback programs require you to extend your team,
increase your feedback expertise, maintain confidentiality
or avoid potential feedback process bias, CustomerSat Managed
Service is the perfect fit.
- Assist you in survey and feedback
process design
- Manage test and deployment of your
feedback processes
- Help you set up of interactive dashboards,
filters, action management and alerts
- Provide on-going guidance and suggestions
to maximize the value of your CustomerSat solutions.
Self-Service
When you have the in-house expertise and bandwidth to run
your feedback programs, CustomerSat Self-Service is the right
fit. Self-Service allows you to leverage your deep knowledge,
resources and practices to run your feedback programs however
and whenever you want to. Design, manage and deploy surveys
at your own pace and schedule. Analyze data using our powerful
charts and graphs. And, leverage push reports and action alerts
to share information and prompt action from your internal
and external team members.
Managed Service Plus
When you need to run multiple feedback programs that stretch
the capabilities of your organization, CustomerSat Managed
Service Plus is the plan for you. With Managed Service
Plus you get the best of CustomerSat’s Professional
and Knowledge Services team, and CustomerSat Enterprise. You
get the knowledge and best practices of a dedicated project
team to increase your team knowledge and effectiveness. And,
you get the flexibility of self-service access to feedback
programs at your own pace.
 
|
