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CustomerSat Services have a single purpose: to ensure the
success of your CustomerSat experience and solution.
- Lead, consult on, and manage best-practices
design and implementation of enterprise feedback solutions,
including surveys, sampling, IT integration, results analysis,
modeling, reporting, and action management and alerts.
- Manage and serve as your single point-of-contact
to multiple vendors who support your enterprise feedback
processes, including call centers, mailing houses, and language
translation specialists.
- Customize CustomerSat Enterprise™,
when required, to conform to your exact requirements.
- Provide prompt, expert technical support
and training on all aspects of Enterprise.
- Manage data imported from and exported
to multiple sources, including IT and archival systems.
- Set up and facilitate, and interpret
and report on the results of, WebFocus™ groups.
CustomerSat Services are described below. Click on each service
for details.
| Service |
Description |
| Professional
Services |
- Expert research analysis and consulting, project
management, and customization programming, uniquely
combined to ensure your success.
|
| Service
Options |
- Managed Service
- Self-Service
- Managed Service Plus
|
| Analytic
Modeling |
- Customer Value Analysis & Management
- Balanced Scorecard
- Segmentation Modeling
- “Apostle” Modeling
- Enterprise Revenue Modeling
- ROI Modeling
|
| Benchmark
Services |
- Enable you to compare your organization’s
performance to the composite scores of other
organizations like yours.
|
ACE Awards |
- Certify, acknowledge, and celebrate outstanding
achievement in customer satisfaction.
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| WebFocus
Groups |
- Online qualitative research that delivers
the insights of multiple conference room-style
focus groups, with higher quality data and at
a fraction of the cost.
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| Technical
Support |
- Comprehensive and timely support to ensure
your successful access to and use of Enterprise.
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| Training |
- Covers both use of Enterprise system and best
practices in enterprise feedback design and
management
- Delivered online, on-site, and off-site.
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