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The MarketTools CustomerSat Resource Center contains a wide range of white papers, articles, case studies, data sheets, and archived newsletters. Want to learn the best techniques for designing survey questionnaires? Decide when to use mean scores vs. top-box percentages? Measure the ROI of a customer feedback system? You'll find the information you need here.
Webinars
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A New Force for Customer-Centric Innovation
Windows Media Player (.wmv)
Wendy Close, CRM Success Expert at Salesforce.com, explains the benefits of integrating customer feedback with your CRM solution. She will share how Salesforce.com leverages feedback gathered by CustomerSat Enterprise to respond to clients who require immediate attention, identify untapped opportunities, and communicate valuable information throughout the organization. Download the PDF file. |
Collecting Feedback is a Start! Now Do Something With It!
Windows Media Player (.wmv)
Vito Wasniewski, Senior Principal at Amdocs, Inc., describes the tools he and his team use to analyze feedback, create action plans for improvement, and implement and execute those plans. Most organizations collect customer feedback, but few have a clearly constructed methodology and tangible process to make data actionable? Amdocs does! And it works. View the recording to find out more. Download the PDF file. |
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Case Studies
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Solution Description |
Canon U.S.A.
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Canon U.S.A. thrives in the competitive digital products market by providing a complete product experience, leveraging CustomerSat Enterprise to deliver industry-leading customer support and build loyalty.
Read the Case Study > |
Digital Insight |
Financial services company drives corporate growth through CustomerSat’s feedback solutions. Read the Case Study > |
Honeywell GBS |
Honeywell Global Business Services (GBS) improves customer satisfaction through automated feedback measurement and actions. Read the Case Study > |
SimplexGrinnell |
Quick response to customer issues increases primary satisfaction indicator by 210% since program's inception.
Read the Case Study > |
Wind River |
Wind River, a global leader in device software optimization, uses fact-based customer intelligence to propel performance. Read the Case Study > |
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White Papers
Data Sheets
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