Connections eNewsletter
November, 2003
Table of Contents
Register
for Upcoming Webinar:
Measuring
and Acting on Customer Loyalty
A Conversation with Monica David
VP Professional Services, CustomerSat
There is increasing interest in the difference between satisfaction and
loyalty measures and how each affects revenue and profitability. Here,
Monica David, VP, Professional Services, discusses why customer loyalty
measures are critical to companies’ bottom lines.
Entire
interview
Driving Actions that Save At-Risk Customers
Action Management drives fast action based on unresolved customer issues, allowing users to coordinate efforts to resolve customer concerns in a timely manner. CustomerSat recently expanded the functionality of Action Management in its Enterprise Customer Experience Management (ECEM™) system through automated case management. CustomerSat Action Management automated cases extend action alerts, helps organizations of any size save customers who may be at-risk and protect the recurring revenue they represent.
This article and associated PowerPoint presentation show how CustomerSat’s Action Management powers the systematic response and follow-up to customer feedback by staff across your enterprise. Action Management enables users to enhance customer retention, favorably impacting profitability.
Seven Steps to Better Enterprise Web Site Value
by Steven L. Telleen, Ph.D.
The web sites of large and mid-sized enterprises serve many constituents,
and thus face special challenges in achieving maximum business value and
maintaining continuous improvement. These seven steps are ca proven set
of methods and processes that will increase the value your web site contributes
to the enterprise.
Entire
article
(Requires free registration for the CustomerSat Resource Center).
CustomerSat
1049
Terra Bella Ave.
Mt. View, CA 94043
800-372-7772
CustomerSat Announcements
- Enhanced
Survey Action Management Now Available
CustomerSat system recently enhanced Survey Action Management as part of CustomerSat Enterprise Customer Experience Management (ECEM) 6, enabling real-time case management based on customer survey feedback.
Read
related Press Release
- CustomerSat
Europe
Tim Poyntz is CustomerSat's newest representative located in London. To arrange for a demo of CustomerSat ECEM, please contact him at 44 1483 850398 or email TimP@CustomerSat.com.
If you have any questions or would like more information on any of the topics presented here, please call us at: 1-800-372-7772 or info@CustomerSat.com.
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500 Ellis Street., Mt. View, CA 94043
Mail to: expert@CustomerSat.com
http://www.CustomerSat.com