May 2005
CustomerSat Insight
In this Issue
 

Driving and Coordinating Enterprise-wide Action from Real-time Customer Feedback

Positioning Charts Q and A

Quick Links

CustomerSat Enterprise 8 Adds Powerful New Customer-Focused Analytics

CustomerSat Wins Users Choice Award for Record Sixth Consecutive Year



Welcome to CustomerSat Insight for May 2005.

In this newsletter, you will find helpful information, real world stories, CustomerSat news and updates on our events schedule.

Enjoy!

 
Driving and Coordinating Enterprise-wide Action from Real-time Customer Feedback

Find out how $8 billion Honeywell Automation and Control Systems preserves millions of dollars of service contract revenue, and enjoys an ROI exceeding 100%/yr, though online Voice of Customer (VOC) systems that automatically open and assign cases when satisfaction scores fall below specified thresholds. Honeywell Automation and Control System's Global VOC Leader describes how integrated email and phone feedback increases response rates and ROI.


Positioning Charts Q and A with Karen Majka
 

In its most recent release, CustomerSat Enterprise 8 offers Positioning Charts,a new analytic feature. Positioning Charts are ideal for visualizing satisfaction, advocacy, and loyalty by customer, product, region, vertical market, account exec, customer service rep, or other means. Join Karen Majka as she talks with Insight about Positioning Charts.

Read the complete interview...
phone: +1 (800) 372-7772