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CustomerSat, Inc. Partnership with Microsoft Business Solutions Brings Real-time Feedback to Microsoft CRM
CustomerSat Solutions for Microsoft CRM Lets Users Measure, Manage, and Act on Customer Feedback
Mountain View, CA, - October 30,
2002 - CustomerSat, Inc. announced today that it
has been named a Microsoft ® Business Solutions solution developer
partner. Solutions from CustomerSat, a leading provider
of real-time feedback analytics and intelligence, will integrate
with and extend those of Microsoft Business Solutions, a leading
provider of applications that help small, midmarket and corporate
businesses become more connected with customers, employees,
partners and suppliers.
CustomerSat solutions
provide real-time feedback metrics and verbatim intelligence
for its and Microsoft Business Solutions’ mutual customers.
By integrating seamlessly with Microsoft Business Solutions
Customer Relationship Management, CustomerSat solutions automatically
gather feedback from the customers, partners, and prospects
of companies using Microsoft Business Solutions CRM. CustomerSat
solutions intelligently disseminate the resulting metrics
and verbatim intelligence to the right people throughout the
organization, enabling them to:
- Pinpoint satisfaction
concerns and sales opportunities by product line, sales
region, vertical market, customer and case type
- Save at-risk
customers before they are lost
- Continuously
improve service quality; streamline operations; reduce
operating costs
- Recognize and
reward employees based on performance
- Benchmark company
performance relative to industry leaders
- Target sales
and marketing campaigns to the right customers and market
segments
- Act immediately
and continuously to grow customer satisfaction, retention,
and advocacy
- Make product
and service investments where they will have the greatest
impact on revenues and profitability
“CustomerSat maximizes
the value of Microsoft Business Solutions Customer Relationship
Management by addressing a mainstream user requirement: gathering
and acting on customer feedback in real-time,” explains Jos
de Laat, Microsoft Business Solutions CRM business development
manager.
“Microsoft’s long use of CustomerSat solutions internally
demonstrates their profound commitment to customer satisfaction
and loyalty,” said John Chisholm, CustomerSat Chairman &
CEO. “At the same time, CustomerSat’s aggressive use of Microsoft
.NET has enhanced the productivity of our software development
team. We are delighted to expand our relationship with Microsoft
to bring the ROI benefits of CustomerSat solutions to our
mutual customers.”
CustomerSat Real-time
Feedback Solutions
CustomerSat feedback analytics and intelligence for Microsoft
Business Solutions CRM include detailed satisfaction scores,
trend lines, statistics, correlations, and verbatim suggestions,
delivered through interactive dashboards easily tailored for
authorized users ranging from CEOs to service reps. Users
can “slice and dice” analytics and verbatim suggestions to
pinpoint, and view customer suggestions to address, problems
and opportunities.
Smart alerts driven
by business rules notify users when customer concerns or dissatisfaction
warrant immediate attention. Detailed and summary reports
distributed daily, weekly, monthly, and quarterly coordinate
company-wide action responding to feedback. Correlations
and quadrant charts help prioritize responsive actions by
both performance and impact. Company-wide business rules protect
customers from being over-surveyed by multiple divisions or
departments.
CustomerSat professional
services ensure Microsoft Business Solutions CRM users’ success
in feedback process design; implementation and integration;
analysis; and resulting findings, conclusions, and recommended
courses of action.
About CustomerSat,
Inc.
Since 1997, CustomerSat
has been the leading provider of enterprise solutions for
measuring and analyzing customer feedback. With advanced
technologies and proven market research techniques, CustomerSat
solutions have helped companies such as Ariba, Avaya, Honda,
JetBlue Airlines, VeriSign, and WebEx evaluate and monitor
customer satisfaction, take timely action to resolve issues,
and build high customer retention and profitability. CustomerSat
is headquartered in Mountain View, California. For news,
product demos, and other company information, visit www.CustomerSat.com
or call 1.800.372.7772.
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