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2006 ACE Awards for Achievement in Customer Excellence
Announced by CustomerSat
Mountain View, CA – November 14, 2006 – CustomerSat, Inc., the leader in real-time customer feedback solutions that measure, analyze, and drive action based on satisfaction and loyalty, has announced seventeen recipients of the 2006 CustomerSat Achievement in Customer Excellence (ACE) Awards. The CustomerSat ACE Awards certify, acknowledge, and celebrate outstanding achievement in customer satisfaction. Eight of the fourteen companies recognized are repeat award winners. Two companies, StubHub and Newmarket International, achieved awards in multiple segments.
"StubHub is honored to win three ACE Awards," said StubHub's founder and CEO Jeff Fluhr. "We appreciate the recognition of our relentless focus on sports, concert and theatre fans’ needs and satisfaction, as well as our commitment to the continuous improvement of every element of our service quality. The growth of the StubHub ticket marketplace has been driven to a great extent by satisfied fans who buy and sell tickets repeatedly and tell their friends and colleagues about us."
"In our highly competitive industry, Toshiba's service and support sets us apart from the competition," said Rick Taylor, president and CEO, Toshiba America Business Solutions. "At TABS, our priority is to put customers first and provide them with irresistible value. We are proud that our customers recognize these efforts by rating our service so highly. Our ACE award validates that distinction."
"21st is thrilled to receive the Achievement in Customer Excellence award from CustomerSat", said Bruce Marlow, President and CEO of 21st Century Insurance. "Delighting our customers and exceeding their expectations is a key differentiator and advantage for 21st Century Insurance. We've known our policy features have long been the best of class in the industry, and we are also pleased to be recognized for our superior service with this ACE award."
"Newmarket International's success rests firmly in the hands of our customers, and the constant feedback we get through CustomerSat tells us whether we're giving them the best service possible. Winning the ACE award in both customer support and project management shows that our focus on service carries through these key aspects of our customers' experience," said Sean O'Neill, President and CEO, Newmarket International. "We are proud to deliver a customer experience unmatched in the hospitality software industry."
"As a ‘repeat recipient’ of the ACE award, we at Cobalt are especially pleased that our commitment and dedication to our customers has been recognized -- again!" said Mark Dunn, Executive Director of Support Services at The Cobalt Group. "Day in and day out, Cobalt eCare and ProCare personnel work closely with automotive dealer customers to ensure that our online marketing solutions help them sell more cars, more efficiently."
Receiving a CustomerSat ACE Award demonstrates both rigorous application of customer feedback processes and outstanding performance as measured by those processes. It also recognizes those responsible for serving customers in the recipient’s organization.
"Other measures come and go, but customer satisfaction is the most enduring and consistent predictor of customer loyalty, long-term growth, and corporate value. It is also the measure that customers themselves care most about." said John Chisholm, CustomerSat Chairman and CEO. "The CustomerSat ACE Award confirms to the world an organization’s commitment to customer satisfaction and its success in achieving customer satisfaction."
ACE Award Selection Criteria
Qualifying performance is a combination of customer satisfaction mean scores and top-box rating percentages maintained during the year. CustomerSat ensures that the survey processes on which metrics are based are rigorous, defensible and repeatable. Surveys may use either a census of customers or representative sampling with specified minimum confidence levels and maximum margins of error. For more information, see: www.customersat.com/Services/aceawards.asp
2006 ACE Award Recipients and Designations
About CustomerSat, Inc.
CustomerSat is the leading provider of enterprise solutions for measuring, analyzing, and managing enterprise-wide action responding to real-time customer feedback. With advanced technologies and proven market research techniques, CustomerSat delivers feedback solutions for service and support, sales and marketing, HR, partner management, e-commerce, and investor relations. CustomerSat is headquartered in Mountain View, California, with offices in the UK. For news, product demonstrations, and other company information, visit www.CustomerSat.com or call 1.800.372.7772.
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