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Achievement in Customer Excellence Awards announced
CustomerSat recognizes 12 outstanding organizations
Mountain View, CA – November 15, 2005 – CustomerSat, Inc.,
the leader in real-time customer feedback solutions that
measure, analyze, and drive action based on satisfaction and
loyalty, has announced twelve recipients of the
2005
CustomerSat Achievement in Customer Excellence (ACE) Awards.
The CustomerSat ACE Awards certify, acknowledge, and
celebrate outstanding achievement in customer satisfaction.
According to Joe Gilman, head of
BellSouth Long Distance,
“Our original and continuing differentiator is customer
service. Receiving the CustomerSat ACE Award recognizes that
our service commitment is critical to and valued by our
customers, and validates the people and processes in our
Service Assurance and Customer Care centers. Listening to
and responding to our customer’s needs as we deliver long
distance service is critical to maintaining BellSouth’s
success in this competitive marketplace.”
“A commitment to customer satisfaction is embedded in the very DNA of Internap,”
said Gregory A. Peters, CEO of Internap Network Services.
“The CustomerSat ACE Award meaningfully benchmarks,
and highlights the strategic value of, creating and keeping happy customers.
We are honored to be recognized for delivering excellence in this area.”
"As the leading online banking provider,
Digital Insight is
committed to providing our clients with the quality support
they need to concentrate on growing their businesses and
serving their customers," said Cecelia Morken, Senior Vice
President of Sales and Client Services at Digital Insight.
"We are proud to know our clients report such a high level
of satisfaction. It is truly an honor be recognized by
CustomerSat for the efforts of our service agents."
“We are honored to receive a 2005 CustomerSat ACE Award,”
said Patricia Martin, Vice President of Customer Support at
CyberSource. “It validates our efforts to make exceptional
customer satisfaction a core differentiator of CyberSource’s
best-in-breed eCommerce and fraud management solutions.”
Receiving a CustomerSat ACE Award demonstrates both
rigorous application of customer feedback processes and
outstanding performance as measured by those processes. It
also recognizes those responsible for serving customers in
the recipient’s organization.
“Other measures come and go, but customer satisfaction is
the most enduring and consistent predictor of customer
loyalty, long-term growth, and corporate value. It is also
the measure that customers themselves care most about.” said
John Chisholm, CustomerSat Chairman & CEO. “The CustomerSat
ACE Award confirms to the world an organization’s commitment
to customer satisfaction and its success in achieving
customer satisfaction.”
ACE Award Selection Criteria
Qualifying performance is a combination of customer
satisfaction mean scores and top-box rating percentages
maintained during the year. CustomerSat ensures that the
survey processes on which metrics are based are rigorous,
defensible and repeatable. Surveys may use either a census
of customers or representative sampling with specified
minimum confidence levels and maximum margins of error. For
more information, see
www.customersat.com/Services/aceawards.asp.
2005 ACE Award Recipients and Designations
About CustomerSat, Inc.
CustomerSat is the leading provider of enterprise solutions
for measuring, analyzing, and managing enterprise-wide action
responding to real-time customer feedback. With advanced
technologies and proven market research techniques,
CustomerSat solutions have helped companies such as AMD,
Ariba, BellSouth, Canon, Digital Insight, Honeywell,
Salesforce.com, and WebEx. Through its comprehensive Managed
Service and Self Service offerings, CustomerSat delivers
feedback solutions for service and support, sales and
marketing, HR, channel and partner management, IT,
website operations and e-commerce,
supply chain management and investor relations.
CustomerSat is headquartered in Mountain View, California,
with offices in the UK. For news, product demonstrations, and
other company information, visit
http://www.customersat.com/or
call 1.800.372.7772.
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