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CustomerSat Named Award Finalist By American Marketing Association
EXPLOR Award Recognizes Market Research Innovation and Leadership
Mountain View, CA – June 15, 2005 – CustomerSat, Inc., the leader in real-time, multi-channel feedback solutions that build customer satisfaction and loyalty, has been named Finalist for the 2005 EXPLOR Award for Market Research by the American Marketing Association (AMA). The EXPLOR Award recognizes creativity, innovation, and business impact of market research. Named jointly with CustomerSat as Finalist was Honeywell Automation and Control Systems (ACS). An $8 billion division of Honeywell, ACS preserves millions of dollars of service contract revenue, and enjoys an ROI exceeding 100%/year, though CustomerSat solutions for measuring, reporting, and driving enterprise-wide action based on customer satisfaction and loyalty.
“ACS priorities include knowing our customers and market better than our competitors do, continuously strengthening our value proposition, and exceeding customer expectations,” said Anthony Pichnarcik, Global Voice of the Customer Leader, Honeywell ACS. “CustomerSat solutions enable us to do that. Nearly 250 ACS professionals rely on action alerts and automated case management driven by real-time customer feedback, enabling us to identify and address customer concerns quickly and retain millions of dollars of business per year. Customer intelligence from the surveys also helps us enhance our products, services, and enterprise processes.”
“Being named Finalist for the 2005 EXPLOR Award strongly endorses both Honeywell’s customer commitment and the value of CustomerSat solutions,” said John Chisholm, Chairman and CEO of CustomerSat. “We are proud to be a partner with Honeywell in their continuing business success.”
Case study finalists for the EXPLOR Award will be presented on Tuesday, September 27, 2005 from 8:00-11:30 a.m. and on Wednesday, September 28, 2005 from 8:00-9:20 a.m. at The Boston Marriott Copley Place.
About the AMA EXPLOR Award
The EXPLOR Award was established in 1999 to award exemplary performance and leadership in online research, and to highlight innovative applications in online research. With this heritage as its foundation, starting in 2005 the EXPLOR Award highlights the most innovative uses of technology in applications that advance research, online or otherwise. 2005 Award Finalists will present their research case studies during the AMA Annual Marketing Research Conference on September 27-28 in Boston.
About CustomerSat, Inc.
CustomerSat is the leading provider of enterprise solutions for measuring, analyzing, and managing enterprise-wide action responding to real-time customer feedback. With advanced technologies and proven market research techniques, CustomerSat solutions have helped companies such as AMD, Ariba, BellSouth, Canon, Digital Insight, Honeywell, Salesforce.com, and WebEx. Through its comprehensive Managed Service and Self Service offerings, CustomerSat delivers feedback solutions for service and support, sales and marketing, HR, channel and partner management, IT, website operations and e-commerce, supply chain management and investor relations. CustomerSat is headquartered in Mountain View, California, with offices in the UK. For news, product demonstrations, and other company information, visit www.CustomerSat.com or call 1.800.372.7772.
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