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CustomerSat Wins Crossroads 2003 A-List Award for Real-Time Feedback Analytics and Intelligence
CustomerSat's Solutions Recognized for Helping Enterprises Improve Customer Satisfaction and Loyalty
Mountain
View, CA, - March 18, 2003 - CustomerSat,
Inc., the leader in real-time feedback analytics and intelligence,
announced that its Customer Experience Management (eCEM™)
system received the Open System Advisors, Inc’s prestigious
Crossroads 2003 A-List Award for excellence in the category
of Real-time Feedback Analytics and Intelligence. The award
is based on Crossroads-OSA’s in-depth research and interviews
of customers, validating the business proposition for all
award entries.
According to Nina Lytton,
President, Open Systems Advisors, Inc., “CustomerSat helps
an organization turn customer feedback into value-added information
driving business decisions. The technology’s analytics layer
provides reporting capabilities that focus on what is most
important to customers, partners, or employees. These and
other analytics reveal where organizations are performing
well and need improvement.”
The theme for 2003,
Back to Basics, focused on primary issues CustomerSat’s eCEM
solution solves -- building customer loyalty, improving
agility and productivity, cutting infrastructure cost, and
reducing risk. The Award highlighted several key benefits
CustomerSat solutions have delivered to its clients, including:
- Directly impacting corporate strategy and execution, which
has led to improvements in the core of the client’s business
models;
- Improving overall customer satisfaction by 20% in a single
year;
- Quickly and intelligently disseminating survey feedback
across all levels of the enterprise and thereby driving
informed, customer-based actions.
”CustomerSat real-time
solutions enable organizations to take the best actions to
effect customer loyalty and revenue growth,” said John Chisholm,
CustomerSat CEO. “The Crossroads A-List Award underscores
the value our clients place on our solutions.”
About CustomerSat,
Inc.
CustomerSat is the
leading provider of enterprise solutions for measuring, analyzing,
and managing enterprise-wide action responding to real-time
customer feedback. With advanced technologies and proven market
research techniques, CustomerSat solutions have helped companies
such as AMD, Ariba, BellSouth, Hilton, Lucent, and VeriSign
take timely action to address customer opportunities and concerns
and build high customer retention and profitability. CustomerSat
is headquartered in Mountain View, California. For news,
product demos, and other company information, visit www.CustomerSat.com
or call 1.800.372.7772.
About Open Systems
Advisors
Founded in 1989, Open Systems Advisors, Inc. (OSA) helps organizations
understand and align business priorities with technology investments.
OSA provides confidential, objective advice to industry leaders
making major business decisions about technology investments.
This includes marketing services, industry analysis and due
diligence, and management summits. OSA helps technology vendors
improve sales with short, crisp messages that paying customers
understand. OSA works with businesses to understand their
best opportunities for technology investment. OSA leads private-label
meetings for providers and their partners and customer organizations
to recognize the linkages and priorities across organizations
and business ecosystems.
OSA conducts research under its Crossroads brand that includes
the publication of the Crossroads Decisions, conferring of
the Crossroads A-List Awards, and production of the Crossroads
Conference. The company can be reached at 24 West Cedar Street,
Boston, MA 02108 Telephone 617.367.3003 | Fax 617.742.4594
| www.crossroads-osa.com
| info@crossroads-osa.com .
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