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CustomerSat Wins Users Choice Award for a Record Sixth Consecutive Year
Customers Reward Real-time Survey Feedback Leader
Mountain View, CA – September 8, 2004 – CustomerSat,
Inc., the leader in real-time feedback solutions for building
customer satisfaction and loyalty, has been named the winner
in the Satisfaction Measurement category of the Sixth Annual
Users Choice Awards. For a record sixth consecutive year,
starting in 1999, the CustomerSat Enterprise survey and analytics
application has won the Satisfaction Measurement award.
Now in their sixth year, the Users Choice Awards were the
first CRM awards to utilize the users as the judges to identify
the products providing the most value. RealMarket was an original
founder of the awards and now serves as the program administrator.
“CustomerSat is the only six-time winner of the Users Choice
Awards," stated Gary Lemke of CRMAdvocate. "Year
after year, users consistently rank the CustomerSat solution
tops in terms of value and effectiveness which underscores
the loyalty of CustomerSat's clients."
"The Users Choice Award is important because it comes
from our customers," said John Chisholm, Chairman and
CEO, CustomerSat. "We use our own solutions to measure
satisfaction, and build the loyalty of our customers. Winning
this award for the sixth year in a row demonstrates the effectiveness
of CustomerSat solutions and our commitment to our customers’
success."
CustomerSat Enterprise (formerly called ECEM) is a comprehensive,
hosted application that provides easy-to-use survey design;
data collection through multiple channels including online,
phone, PDA, and speech-enabled IVR; powerful, real-time analytics;
and automated alerts and built-in case management. CustomerSat
rounds out its offering with world-class Professional and
Knowledge Services. Together, these products and services
enable companies to save at-risk customers, accelerate revenue
growth, and increase favorable word of mouth.
About CustomerSat, Inc.
CustomerSat is the leading provider of enterprise solutions
for measuring, analyzing, and managing enterprise-wide action
responding to real-time customer feedback . With advanced
technologies and proven market research techniques, CustomerSat
solutions have helped companies such as AMD, Ariba, BellSouth,
Canon, Digital Insight, Honeywell, Salesforce.com, VeriSign,
and WebEx. Through Managed Service and Self Service offerings,
CustomerSat delivers feedback solutions for service and support,
sales and marketing, HR, channel and partner management, IT
, website operations and e-commerce , supply chain management
and investor relations. CustomerSat is headquartered in Mountain
View, California, with offices in the UK. For news, product
demonstrations, and other company information, visit www.CustomerSat.com
or call 1.800.372.7772.
About CRMAdvocate
CRMAdvocate (www.crmadvocate.com) represents a group of forward-thinking
individuals who, along with their companies, share a commitment
to help grow and mature the market through leadership in education
and research. In short, the CRMAdvocate program seeks to create
a more receptive and larger market for CRM solutions by focusing
on success via case studies, success stories and best-in-breed
CRM strategies. Currently, CRMAdvocate has more than 1100
success stories that can be searched by vertical industry,
application, geography, size of installation and keyword.
CRMAdvocate includes an elite list of industry stakeholders:
industry analysts, associations, publications, event producers,
solution providers, and leading web destinations including
Advanstar, AFSMI, Consortium for Service Innovation, CRM Association,
CRM Magazine, CRMXchange, DCI, Help Desk Institute, STI Knowledge
Help Desk Community, Integrated Solutions Magazine, Peppers
and Rogers Group, RealMarket and SearchCRM.
About RealMarket
RealMarket is the
definitive and most complete source of information concerning
technologies, strategies, and trends for Customer Relationship
Management (CRM) and Contact Centers. Providing real-time
and on-demand industry news, webcasts, case studies, white
papers, research, and product information, RealMarket allows
end-users, editors, research analysts, system integrators,
consultants and others to stay current on industry trends.
RealMarket is headquartered in Indianapolis, Indiana.( http://www.realmarket.com
)
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