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CustomerSat Joins Prestigious Santa Fe Institute (SFI) Business Network
Business and Academic Collaboration Furthers Analytics and Customer Experience Innovation
Mountain View, CA – June 29, 2004 – CustomerSat, Inc., the
leader in real-time feedback for building customer loyalty,
today announced that it has joined the Santa Fe Institute’s
(SFI) prestigious Business Network. As a member, CustomerSat
will be connected to SFI’s academic community of over 100
scientists from around the world, including Nobel Laureates,
MacArthur Foundation Fellows, and members of the National
Academy of Sciences. CustomerSat will also be able to collaborate
with the researchers and business leaders who form the underpinnings
of the network.
SFI is known for its research on complex systems, the area
of study that focuses on understanding how physical, biological
and social systems can generate complex and sometimes unpredictable
behaviors. This includes examining the dynamics of these systems
and how they evolve. The Business Network provides a bridge
between SFI research and the businesses in which its members
are engaged. The Business Network helps to ensure the fulfillment
of two of the Institute's missions: to set new directions
for science; and to encourage the dissemination and application
of its research results.
“CustomerSat’s practical application of predictive modeling
to customer loyalty and employee retention and interest in
complex systems modeling make the company a perfect fit for
the SFI Business Network,” said Dr. Robert A. Eisenstein,
president, SFI. “The lively exchange of ideas between SFI
and leading-edge business practitioners such as CustomerSat
advance the objectives of both organizations.”
“CustomerSat is privileged to join the business and academic
leaders who comprise the Santa Fe Institute’s Business Network,”
said John Chisholm, Chairman and CEO of CustomerSat. “ SFI
provides CustomerSat with access to leading academic and industry
thinking that will help us continue to innovate and solve
meaningful problems in survey research and real-time analytics.”
As a Business Network member, CustomerSat joins such market-leading
companies as Booz Allen , Capital One, Cisco, eBay, Honda,
Humana, Intel, McKinsey, Microsoft, Ford, Credit Suisse First
Boston, Procter & Gamble, State Farm, and many others.
About CustomerSat, Inc.
CustomerSat is the leading provider of enterprise solutions
for measuring, analyzing, and managing enterprise-wide action
responding to real-time customer feedback. With advanced technologies
and proven market research techniques, CustomerSat solutions
have helped companies such as AMD, Ariba, BellSouth, Canon,
Digital Insight, Honeywell, Salesforce.com, VeriSign, and
WebEx take timely action to address customer opportunities
and concerns and build high customer retention and profitability.
CustomerSat is headquartered in Mountain View, California,
with offices in the UK. For news, product demonstrations,
and other company information, visit www.CustomerSat.com
or call 1.800.372.7772.
About Santa Fe
The Santa Fe Institute (SFI) is a private, non-profit, multidisciplinary
research and education center, founded in 1984. Since its
founding SFI has devoted itself to creating a new kind of
scientific research community, pursuing emerging science.
SFI seeks to catalyze new collaborative, multidisciplinary
projects that break down the barriers between the traditional
disciplines, to spread its ideas and methodologies to other
individuals and encourage the practical applications of its
results.
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