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SPSS Chairman & Co-Founder Norman Nie Joins CustomerSat Board of Directors
Foremost Authority on Survey Research and Analytical Software
Mountain View, CA – April 6, 2004 –
CustomerSat, Inc., the leader in real-time feedback for building
customer loyalty, today announced the addition of Dr. Norman
Nie, one of the world's foremost authorities in survey research
and analytical software, to its board of directors. Dr. Nie
was co-founder and long-time CEO and is now Chairman of SPSS
(NASDAQ: SPSS), the leading provider of analytical software
and systems near-universally recognized and used throughout
the marketing research community.
“Norman Nie uniquely combines executive leadership
and market research scholarship,” said John Chisholm,
CustomerSat Chairman and CEO. “His long experience building
SPSS into one of the world's largest and most respected software
companies makes him a perfect fit to help guide CustomerSat's
rapid growth. His innovation and vision in survey analytics
and technology will further reinforce the technical leadership
of CustomerSat loyalty solutions.”
"CustomerSat's sustained profitability and growth over
many consecutive quarters and world-class customer list demonstrate
the strength of its hosted feedback solutions and management
team," said Nie. “CustomerSat enables what enterprises
have needed for a long time: satisfaction and loyalty measures
that are continuous and integral to CRM, not isolated studies.
As a director, I look forward to contributing to, and being
part of, CustomerSat's continued success."
In addition to his roles at SPSS, Dr. Nie is co-founder and
Vice Chairman of Knowledge Networks, Inc., a provider of Internet-panel
consumer research. He also serves as Director of the Stanford
Institute for the Quantitative Study of Society (SIQSS), Research
Professor of Marketing in the Graduate School of Business,
and Professor (Research) of Political Science at Stanford
University . For thirty years, Dr. Nie was Senior Study Director
at the National Opinion Research Center and Professor of Political
Science at the University of Chicago , where he served two
terms as chairman of the department of Political Science.
He is co-author of Education and Democratic Citizenship
in America (1997) and The Changing American Voter
(1976), both of which won Woodrow Wilson Awards; Participation
in America (1972) which won the Gladys Kammaner Award.
He is also author of several other books and dozens of articles
in academic journals. He received his B.A. from Washington
University and a Ph.D. from Stanford University .
About CustomerSat, Inc.
CustomerSat is the leading provider of enterprise solutions
for measuring, analyzing, and managing enterprise-wide action
responding to real-time customer feedback. With advanced technologies
and proven market research techniques, CustomerSat solutions
have helped companies such as AMD, Ariba, BellSouth, Canon,
Digital Insight, Honeywell, Salesforce.com, VeriSign, and
WebEx take timely action to address customer opportunities
and concerns and build high customer retention and profitability.
CustomerSat is headquartered in Mountain View , California
, with offices in the UK. For news, product demonstrations,
and other company information, visit www.CustomerSat.com
or call 1.800.372.7772.
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