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CustomerSat, Inc. Announces Strong Q3 2001 Growth
New and Existing Clients Attribute Revenue Growth to CustomerSat
MOUNTAIN VIEW, CA, - Nov. 6, 2001 - CustomerSat, Inc., the
leader in measuring and managing the customer experience online
, today announced substantial revenue growth for its third
quarter ending September 30, 2001. CustomerSat exits
the third quarter with 60% revenue growth over the same period
last year, and record year-to-date revenues of one hundred
percent growth.
In today's challenging economy, CustomerSat's clients increasingly
depend on CustomerSat solutions to build customer loyalty
and drive revenue growth. In the third quarter, CustomerSat
continued to set the pace for advancing automated enterprise
feedback systems, adding major new clients, expanding business
with existing clients, and shipping new products, such as
SalesConnect™.
New Client Engagements
During Q3 2001, CustomerSat added new enterprise clients,
each a leader in its industry, including RCI, the world's
leading global provider of products and services to the timeshare
industry; Toysrus.com, a top online and offline retail chain,
and the Cobalt Group, leading provider of e-business products
and services for the automotive industry. Average contract
value in Q3 2001 grew by 39% over Q2 2001.
Expanding Relationships with Existing Clients
Equally important to Q3 results were the expansion of existing
client relationships such as BellSouth, Hewitt Associates,
Kodak, McKesson HBOC, and VeriSign.
“We originally implemented CustomerSat's CRMConnect solution
to manage technical support customer feedback for two products
at three different call centers,” explains Sean Sprague, Manager/Business
Analyst, Customer Satisfaction Reporting & Initiatives,
BellSouth, Inc. “Because CRMConnect has had a direct, positive
impact on customer retention, which drives BellSouth ROI,
we have expanded the program to cover additional products
and services. CustomerSat delivers the data we need
to deliver on our commitment to excellent service and support
to all BellSouth Internet customers.”
New & Existing Products
CustomerSat saw the largest growth in revenues from CRMConnect™,
a solution to integrate customer feedback programs with existing
CRM systems; HRConnect™, which delivers employee satisfaction
feedback to improve employee retention; and WEBConnect™, which
builds satisfaction with eCommerce transactions. Other
CustomerSat sales successes went to the recently announced
SalesConnect™, targeted to marketing and sales departments,
to speed lead qualification and sales win/loss analysis.
“ CustomerSat's very positive revenue growth reflects strong
acceptance of all of our real-time feedback solutions, coupled
with widespread recognition of the importance of retaining
customers in the current economic environment,” said John
Chisholm, CEO, CustomerSat, Inc.
About CustomerSat
CustomerSat is the leading provider of enterprise solutions
for measuring and managing the customer experience. With
advanced technologies and proven market research techniques,
CustomerSat solutions have helped companies such as BellSouth,
Fidelity, Hilton, Lucent, McKesson and VeriSign, to evaluate
and monitor customer satisfaction at every interaction point.
By delivering customer feedback in real-time, these companies
can take timely action to resolve issues and assure high customer
retention and profitability. CustomerSat is headquartered
in Mountain View, California. Recent news releases, product
demos, and other company information can be found at www.CustomerSat.com
or by calling 1-800-372-7772.
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