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CustomerSat Named a Finalist in The Third Annual Users Choice Awards Presented by Customer Support Management magazine and RealMarket
Mountain View, CA
-- June 18, 2001 -- CustomerSat Inc., the leader
in measuring and managing the customer experience online,
has been named as a finalist in The Third Annual Users Choice
Awards, sponsored by Customer Support Management magazine
and RealMarket. The company's Enterprise Customer Experience
Management (eCEM™) System competed in the category of
Customer Satisfaction Measurement Solutions.
“We are pleased that our customers
have expressed their satisfaction with the benefits delivered
with our eCEM System,” states John Chisholm, CEO, CustomerSat.
“As a company dedicated to helping enterprises improve
customer satisfaction and retention, this endorsement reinforces
our core philosophy – to listen and respond to customer
needs.”
CustomerSat’s automated customer
feedback system received the Gold Best in Class Award in 2000,
and the Best in Class award in 1999, and was one of only two
repeat winners.
The Users Choice Awards is the only
awards program in which customer relationship management (CRM)
products/service are judged by the end user. There were 132
product entries in a total of 32 categories, including: Customer
Satisfaction Measurement Solutions, Online Customer Management
Applications, Sales Automation Solutions, Integration/Implementation
Services, and Knowledge Management Solutions. More than 6,000
end users evaluated this year's product/service in order to
determine the winners.
All finalists will receive either
a "Gold Best-in-Class" or "Best-in-Class"
Award. A catered awards celebration will be held during the
ICCM/CRM Solutions Conference & Expo, in Chicago at McCormick
Place on Wednesday August 1, at 4 p.m. in Room E353A.
Awards will be presented by Katherine
Grayson, Editorial Director of CUSTOMER Support Management,
Gary Lemke, President of RealMarket, and representatives from
the Program Partners. Regarding the awards program, Ms. Grayson
stated, "In the three years since we launched this awards
program, UCA has continued to grow in prestige, and now, more
than ever before, CRM technology product and service users
view this singular event as the arbiter of CRM product and
service quality."
CUSTOMER Support Management (www.customersupportmgmt.com),
the magazine for optimizing the customer relationship, is
the only enterprise-level solutions publication written exclusively
for executives, directors and managers responsible for CRM,
from the customer service and eService viewpoint. RealMarket
provides fact-based market research for customer relationship
management organizations, and publishes RealMarket Today!
–the daily source for the latest breaking news in CRM,
delivered directly to you via e-mail. Program Partners for
the event are: Help Desk 2000, Call Center Network Group,
Customer Support Consortium, Personalization Consortium, and
Help Desk Institute.
About CustomerSat
CustomerSat is the leading provider
of enterprise solutions for measuring and managing the customer
experience. With advanced technologies and proven market research
techniques, CustomerSat solutions have helped companies such
as Ariba, Fidelity, Hilton, Lucent, Oracle, and VeriSign,
to evaluate and monitor customer satisfaction at every interaction
point. By delivering customer feedback in real-time, these
companies can take timely action to resolve issues and assure
high customer retention and profitability. CustomerSat is
headquartered in Mountain View, California. For more information
please call 1-800-372-7772.
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