CustomerSat named "Best of Class" Winner in First Annual Users Choice Awards
End Users select CustomerSat for Online Customer Satisfaction Measurement & Reporting
Menlo Park, CA, January
6, 2000—CustomerSat, Inc., the leading provider of enterprise-wide
online customer satisfaction measurement and reporting solutions,
has been named a "Best-of-Class" Winner in the First Annual
Users Choice Awards, sponsored by Customer Support Management
magazine and Real Market Research.
The Users Choice
Awards is the only awards program in which customer relationship
management (CRM) products are judged by the end user. There
were more than 238 product entries in a total of twenty-one
categories, including call center communications, customer
satisfaction measurement and field service/remote communications.
"With ‘customer
satisfaction' in our name, we have a reputation to live up
to," said John Chisholm, CEO of CustomerSat. "We use CustomerSat
online solutions to measure and enhance the loyalty of our
own customers. This award demonstrates how valuable and effective
these solutions can be."
Katherine Grayson,
Editorial Director of Customer Support Management and Gary
Lemke, President of Real Market Research, presented the awards
at ZD Events' 1999 Customer Relationship Management Conference
& Expo at Moscone Center in San Francisco. Ms. Grayson
stated, "Nothing speaks so directly about the quality of effectiveness
of a product as does end-user acclaim."
Customer Support
Management magazine, dedicated to optimizing the customer
relationship, is the only enterprise-level solutions publication
written exclusively for executives and line managers responsible
for customer support and service. Real Market Research provides
fact-based market research for customer relationship management
organizations and publishes "RealMarket Today!" the industry's
first and only daily publication highlighting CRM news and
events.
About CustomerSat:
The Internet Survey Experts
CustomerSat, Inc.
is a leading provider of Internet-enabled market research
and customer satisfaction measurement services. It has developed
proprietary methods to enhance the effectiveness of Web and
e-mail surveys, WebFocus groups, and real-time Web-based reporting
to achieve maximum survey response rates and rapid analysis.
Based in Menlo Park, California, the company is privately
held. It can be reached at www.CustomerSat.com;
or using e-mail: Expert@CustomerSat.com
phone: 650.237-3300.; and fax: 650.934-09495.
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