CustomerSat Named Gold Winner for Customer
Satisfaction Measurement Solutions in
The Second Annual Users Choice Awares
Mountain
View, CA - October 24, 2000 - CustomerSat, Inc. has been named
a Gold winner in the Customer Satisfaction Measurement Solutions
category of the Second Annual Users Choice Awards, sponsored
by C USTOMER S UPPORT M ANAGEMENT magazine and RealMarket.
The award, announced at the CRM/Support Services Conference
and Expo at Moscone Center on Tuesday, October 24, was for
CustomerSat's Real-time Customer Feedback System.
This top rated solution
features CRM Connect™, which works seamlessly with existing
CRM systems to automatically invite feedback after a service
call is completed. With all customer information immediately
available to authorized personnel through a wide variety of
function-specific reports, together with real-time alerts
to notify specific users when immediate steps needs to be
taken, companies are able to take meaningful action to improve
customer satisfaction and build loyalty.
The Users Choice Awards
is the only awards program in which customer relationship
management (CRM) products are judged by the end user.
There were more than
168 product entries in a total of 34 categories including:
Call Center Communications/CTI, Hosted Customer Management
Application Services (ASP), Customer Interaction Management
Solutions - Mid-Market, and Customer Satisfaction Measurement
Solutions.
"CustomerSat is committed to delivering
powerful online solutions that help companies measure and
build customer satisfaction and loyalty," explained John Chisholm,
CEO, CustomerSat. "I am especially proud of this Users Choice
Award as it demonstrates our own customers' high level of
satisfaction with our solutions."
All Users Choice awards
were presented by Katherine Grayson, Editorial Director of
Customer Support Management, Gary Lemke, President of RealMarket
and a team of special guest presenters including Ron Muns,
Chairman of HDI, Pete McGarahan, Chairman of Help Desk 2000
and Paul Hebner, Executive Vice President of Call Center Network
Group. Ms. Grayson stated, "Nothing speaks so directly about
the quality of and effectiveness of a product as does end-user
acclaim."
"It takes more than
just a good product to create happy customers. These winners
are obviously doing a number of things well to receive high
praise from their customers" added Gary Lemke, President of
RealMarket.
Customer Support Management,
the magazine for optimizing the customer relationship, is
the only enterprise-level solutions publication written exclusively
for senior executives, directors and managers responsible
for CRM, from the customer service/support and eService viewpoint.
RealMarket provides
fact-based market research for customer relationship management
organizations and publishes "RealMarket Today!" a daily e-zine
providing a concise source for the latest breaking news in
CRM.
About CustomerSat
CustomerSat is the leading provider of online solutions for
measuring, building, and real-time reporting for customer
experience management. With leading-edge technologies and
proven market research techniques, users can measure and manage
customer experiences at every interaction point - using Web
solutions to capture site interactions, and internet solutions
that integrate with user's CRM systems to capture support
service interactions. The company is headquartered in Mountain
View, California. For more information, visit http://www.CustomerSat.com.
|
