Description:
CustomerSat provides enterprise solutions for
measuring and managing the cusomer experience.
Its hosted technology solutions allow companies to collect,
evaluate, and act on real-time customer feedback from
every interaction point. With eCEM's CRMConnect
and WEBConnect deployed in the service center environment,
companies automatically connect with customers immediately
after a service call, and measure the effectiveness
of online support offerings.
Of
Note: One of only two three-time UCA
winners.
CustomerSat
Users' Comments:
"Great real-time feedback in quantitative
form, that can be used to adjust content of our user
groups to better meet customer needs and expectations."
"Without the real-time alerts we would have lost
man customers. It gave us a bit ROI!"
"The best customer-oriented service around;
I wouldn't want to do business with anyone else."
"CustomerSat partnered with us to focus our team's
attention on customer's interest, keeping us ahead of
our competition."
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