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CustomerSat, Inc. Wins Best in Class at The Fourth Annual Users Choice Awards Presented by RealMarket
CustomerSat is the only Company to Win the Users Choice Award for Four Consecutive Years
Mountain View, CA —July 28—CustomerSat,
Inc. has been named Best in Class winner in The Fourth Annual
Users Choice Awards sponsored by RealMarket. CustomerSat's
Enterprise Customer Experience Management (eCEMTM) solution
was entered in the Customer Satisfaction Measurement Solutions
category. CustomerSat is the only company which has won this
award since the competition began four years ago.
The Users Choice Awards is the only awards program in which
customer relationship management (CRM) products are judged
by the end-user. There were 80 product entries in a total
of 25 categories including: Contact Center Management, Contact
Center Tools, Multi-Channel E-Services, and Customer Satisfaction
Measurement Solutions..
At the International Call Center Management Conference & Expo
held July 29 – Aug 1, awards were presented by Gary
Lemke, President of RealMarket and special guest presenters
including Rhonda Proctor, Editor of Contact Professional – the
official publication of the Call Center Networking Group
and Steve Wecksler, Senior Vice President of Certification
for STI Knowledge. “It takes more than just a good
product to create happy customers. These winners are obviously
doing a number of things well to receive high praise from
their customers” stated Gary Lemke, President of RealMarket
"We are honored to receive this award for the fourth
consecutive year," states John Chisholm, CEO CustomerSat. "It
demonstrates our ability to deliver mission-critical solutions
to our customers, allowing them to continue to improve their
customer satisfaction and loyalty."
Awards will be presented by Gary Lemke, President of RealMarket
along with representatives from the Program Partners; Help
Desk 2000, Consortium for Service Innovation, Call Center
Network Group and Help Desk Institute. Regarding the awards
program, Mr. Lemke stated, “The Users Choice program
truly finds the best solutions….those that have the
biggest impact on and best satisfy their customers.”
To enter a product in the 5th Annual Users Choice Awards
for 2003, go to www.userschoiceawards.com .
About RealMarket
RealMarket is a market research and intelligence firm dedicated
to helping advance the Customer Relationship Management
market through research and education. The company publishes
RealMarket Today!, a daily email that covers news and financial
information for the CRM industry and reaches over 30,000
readers daily. Additionally, RealMarket produces RealMarket
Live!, a weekly webcast "talkshow" featuring
discussions with industry leaders on driving topics in
customer management. RealMarket is headquartered in Indianapolis,
Indiana. ( http://www.realmarket.com )
About CustomerSat, Inc.
CustomerSat is the leading provider of enterprise solutions
for measuring and analyzing customer feedback. With advanced
technologies and proven market research techniques, CustomerSat
solutions have helped companies such as BellSouth, Fidelity,
Hilton, Lucent, Oracle, and VeriSign evaluate and monitor
customer satisfaction, take timely action to resolve issues,
and build high customer retention and profitability. CustomerSat
is headquartered in Mountain View, California. For news, product
demos, and other company information, visit www.CustomerSat.com
or call 1.800.372.7772.
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