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CustomerSat, the leading provider of Enterprise Feedback Management solutions, has enabled enterprises to build customer satisfaction and loyalty for over a decade. CustomerSat helps companies retain at-risk customers, valuable employees and partners, optimize overall business performance and save millions of dollars every year.
Founded in 1997, CustomerSat, Inc., has helped our customers improve business performance and loyalty for over a decade. CustomerSat was acquired by MarketTools, Inc. in 2008.
Learn more about MarketTools, Inc.
Powerful Solutions
CustomerSat™10, is a hosted, web-based enterprise feedback manager that supports
all facets of your satisfaction and loyalty processes, from
inviting responses to driving actions. CustomerSat10 integrates
with any backend system, provides 24x7x365 system access, and
delivers data security.
Our advanced feedback solutions help companies:
- Prioritize action through real-time analytics
- Increase enterprise knowledge and focus through
push reports
- Increase response rates through multi-channel delivery
(web, phone, paper)
- Optimize channel selection to minimize feedback process
expense
- Optimize the number of survey responses through touch
rules
- Save at-risk customers before they are lost
- Save time through easy-to-use survey creation, deployment
and management features
- Reduce survey deployment time through easy-to-use hosted
solutions
CustomerSat offers Managed Service, Self-Service and Managed
Service Plus solutions that enable you to develop,
manage and support feedback programs, and that include real-time
survey analytics, Action Management (automated alerts and
case management).
Expert Services
With over a century of experience across our Services team, Research & Consulting Services gets
you up to speed with your CustomerSat10 system, optimizes
your feedback programs for your business goals, organizes and
analyzes your results, and supports your enterprise action plans. Our Research & Consulting experts also deliver modeling services that help you project the business impact of changes in satisfaction and loyalty on revenue and profits; measure the ROI of customer feedback programs; and help prioritize and set your strategic direction.
Comprehensive Offerings
CustomerSat rounds out its offerings with the leadership
and management skills required for enterprise-wide customer
and workforce feedback programs, and with training that provide
you with the knowledge and skills you need to effectively
leverage CustomerSat10. Phone, e-mail and web-based
technical support are available to rapidly resolve technical
issues, how-to questions and service requests. Combined with
our technology and services, CustomerSat offers the most comprehensive
loyalty and feedback solutions on the market today.
International Presence
CustomerSat delivers results-oriented customer feedback to
clients around the world. With multi-language capability and
many years of experience understanding the cultural nuances
of different regions around the world, we deliver global solutions,
services, support, and training to our international clients.
Privacy
CustomerSat is committed to protecting the privacy of all
data collected from our clients, and their customers.
Read our privacy
policy.
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